Thank you for shopping at the CultTVMan Hobbyshop. Please take a moment to read all of this information. It should answer any questions that you have. We hope you have a pleasant shopping experience.
SATISFACTION
Your
satisfaction is important to me... please contact me if there are any
problems. Please email me with the details so I can resolve the problem.
My email is CultTVman@aol.com
PRIVACY POLICY
CultTVman is concerned about your privacy
and security. The information you provide, including name, email
address, credit card information, address, phone number, and a password,
are not shared with any outside parties. Your credit card
information is not stored by us in any way and is transmitted directly
to our card processor, using secure encryption. CultTVman will only
contact you with regards to your order status. If you sign up for our
newsletter, we will keep you informed about our latest offers,
promotions, specials and new additions to the CultTVman Hobbyshop.. You
may unsubscribe from our newsletters by following the unsubscribe
instructions in any email you receive from us.
The shop uses "cookies" to keep track of your current shopping
session to personalize your experience and so that you may retrieve your
shopping cart at any time. Other sites accessible through our site
have their own privacy policies and data collection practices. Please
consult each site's privacy policy. Our Store is not responsible for the
actions of third parties.
SHIPPING COSTS
The number one question I get is "How much is shipping?" Shipping is based on the weight and destination of the order. To calculate shipping, please start the check out process. After you have entered your shipping address, the cart will calculate all your shipping options. Please see the sections below on US SHIPPING and INTERNATIONAL SHIPPING for more specifics.
ORDERING
To place an order: Add the item to the shopping cart. Each item has a button to add the
product to your shopping cart. If the item is out of stock, you will
not be able to add it to your cart. If the item is a Preorder
Reservation product, please follow the special Preorder Instructions to
place a reservation.
To check out and pay: Go to the View Cart page. There is a link in the upper right corner of
the page. Verify that your order is correct and click on the "Proceed
to Check Out" Button. If you already have an account in the CultTVman
Hobbyshop, you can log in at this time. You do not need an account to
go through the check out. Enter your Shipping information. The next
page will calculate your shipping options. The final page will allow
you to submit payment. After submitting payment, you will see an order
confirmation and receive a confirmation email.
PAYMENT
CultTVman accepts payment
using credit card, Pay Pal or money order. Please use the Shopping Cart
to place your order and select payment method. We no longer accept
personal checks!
- Credit Cards: The Shopping Cart is the
preferred method of purchasing, using a credit card. Visa, Mastercard,
American Express and Discover are accepted. We do not store your
credit card information in any way. Card
information is transmitted securely to the processing bank. Debit Cards are handled like Credit Carts and you may see a hold on your funds in your account until we have processed your transaction.
- Pay
Pal: The shopping cart is fully integrated with Pay Pal. Order using
the shopping cart and choose the Pay Pal option for payment.
- Money
Order: To submit payment using money order, use the shopping cart and
select ""Money Order" and submit your order. You can then print the
order and mail payment. We no longer accept personal checks. We are not
responsible for any payment lost in the mail.
- Phone Orders: We are not set up for telephone orders. Sorry!
Payment must be received before any orders are shipped. We
reserve the right to decline any order and cancel or refund payment.
TAXES
CultTVman collects sales tax for orders
to be delivered to addresses within the the state of Georgia. For orders
shipped to other states, you are solely responsible for all sales taxes
or other taxes. International customers are responsible for all
duties, taxes, and customs fees.
PREORDER RESERVATIONS:
CultTVman
allows customers to reserve specific kits prior to the product being
available. When you place a preorder, you commit to buying the
product
at a later date when the item is in stock. You do not submit payment
until we contact you when the product is expected to be in stock.
Please follow these guidelines:
- DO NOT SUBMIT PAYMENT or Credit Card information when you place a Preorder Reservations.
- At checkout, choose "PREORDER - payment at a later date" as the payment option.
- Do
not mix PREORDER items with regular purchase
items. This could cause delays or possible cancellation of your
order. You may combine multiple preorder items together in one order,
but you still need to pay for each item when they arrive in stock.
- We
will contact you when the item is expected to arrive to submit
payment. We will provide a specific link so you can pay on line with
credit card or Pay Pal
-
Payment is due within two weeks of the product arrival
unless other arrangements are made. If payment is not received, we
may cancel all your outstanding Preorder Reservations.
- Please don't
place a preorder if you do are not going to pay for it!
U.S. SHIPPING
- We ship all orders through the United States Postal Service (USPS). We have had very good results shipping with the USPS with minimal damage or lost product.
- Shipping
Time -- Most orders are shipped in 1 to 2 business days. Orders are
not processed or shipped on Saturday or Sunday, or major US holidays. You can choose from a number of shipping rates.
- We do not guarantee delivery dates.
Once a product is shipped, it is out of my control. Orders may be
delayed in shipping for many reasons.
- Order Tracking - all domestic orders are shipped with Delivery Confirmation
- Priority Mail is best for US orders and should arrive in 3-5 days. Large packages to the west coast or the northern states maybe be too expensive to ship Priority due to size and weight. We reserve the right to ship Parcel Post when Priority Mail is deemed excessive and will pass along the savings to the customer.
- Parcel Post shipping saves money,
but may take up to 2 or 3 weeks to arrive. On occasion, such as with large oversize packages, we may opt to
ship Parcel Post to save on your shipping charges and will pass along
those savings to you. We ship using delivery confirmation so we can
track your order if there are problems.
- First Class - We offer first class rates for flat items such as decals, photoetch and some magazines. Resin parts will not be shipped First Class
INTERNATIONAL SHIPPING
- We ship all orders through the United States Postal Service (USPS). International orders are sent Air Mail. We do not offer surface shipping. We have had very good results shipping with the USPS with minimal damage or lost product.
- Customs Forms and Duties - Do not ask
us to mark orders as "gifts" or misrepresent the value of the product.
Fraudulent information may cause your order to be confiscated by
customs agents. You are responsible for all customs duties.
- Shipping
Time -- Most orders are shipped in 1 to 2 business days. Orders are
not processed or shipped on Saturday or Sunday, or major US holidays. You can choose from a number of shipping rates.
- Delivery Time -- Most orders arrive in 2-3 weeks. Please note that international shipping is out of my control and may
take 6 to 8 weeks, depending on where the order is being shipped.
Sometimes orders are stuck in customs. Sometimes the Post Office screws
up!
- We do not guarantee delivery dates.
Once a product is shipped, it is out of my control. Orders may be
delayed in shipping for many reasons.
- Order Tracking - international orders shipped Priority or EMS/Express have some tracking, depending on the destination.
- Payment: We recomend Pay Pal or credit card payments. We also accept Canadian Postal Money Orders made out in US Dollars.
- EMS/Express Mail - Some people prefer to ship their orders Express. This costs extra, but allows for better tracking of your order.
- Priority International - Orders over 3.5 pounds are shipped Priority. Priority International offers some tracking of your order, depending on the shipping desitination.
- First Class International - May be used on orders up to 3.5 pounds. It is generally less expensive, but there is no tracking beyond confirmation that the order was shipped.
- RESRICTIONS: We do not ship to Brazil, Nigeria, Indonesia, Russia,
or other countries with known shipping problems or high
instances of fraud.
ABOUT OUR PRODUCTS
- Models are kits: All model kits come unassembled. You must build
and paint them yourself. Model kits may contain small parts and are
intended for ages 15 and up.
- About Resin kits: Resin
models require advanced modeling skills and
some safety precautions. Wear a mask when cutting or sanding resin
kits! It is not uncommon to have flaws in the castings such as air
bubbles or chips. You may have to do a bit of extra work to prepare the
parts.
- Imperfections on packaging do not constitute damaged product!
- I'm not in the business of selling products as
"collector's items." All
products are sold with the understanding that they will be opened and
used by the buyer.
- Minor
air bubbles or other flaws in resin kits are normal and may require a
little extra effort on your part. These are not damaged kits!
- All
items are in stock, unless they specifically say OUT OF STOCK. There
may be rare occasions when an item sells out before I can remove from
the site. If that is the case, I will notify you and we'll discuss how
to proceed with the order
REPLACEMENT/MISSING PARTS
We realize that some products may have
damaged or missing parts and will do our best to resolve the problem.
This means, you may have to return the product to us for replacement.
In many cases, we do not have multiples in stock and may not be able to
provide a replacement and may have to offer a refund.
Many items are produced in limited numbers or are discontinued. Replacement parts are simply not available.
The major plastic model kit companies offer parts services. Please see the following web pages for further information
ORDER PROBLEMS AND 30 DAY RETURN POLICY
I understand that there may be problems related to your order. I need to be notified within 30 days of any problems with your order. Please email CultTVman@aol.com
(or use the Contact Form) if you need to return or have other problems with an item. You may
return items within 30 days for a full refund or replacement if you are
not satisfied for any reason. You will need to return the complete
product with the packaging.
Replacement is subject to product availability and we may have to issue a refund instead of providing a replacement.
We
will only cover the cost of return postage if the product is
defective. Realize that we may make mistakes in shipping and will take
the appropriate actions to resolve any errors.
Please check your purchases to ensure nothing is missing or damaged. 30 days is plenty of time to review your purchase.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other
form of order confirmation does not signify our acceptance of your
order, nor does it constitute confirmation of our offer to sell.
CultTVman reserves the right at any time after receipt of your order to
accept or decline your order for any reason or to supply less than the
quantity you ordered of any item.
In the event a product is listed at an
incorrect price due to typographical error or error in pricing
information received from our suppliers, CultTVman has the right to
refuse or cancel any orders placed for product listed at the incorrect
price. In the event a product description has incorrect information, CultTVman has the right to
refuse or cancel any orders placed for product described.
We've unfortunately had a few problem customers that have committed fraudulent transactions, harassed us, or have simply been impossible to satisfy. We reserve the rights to decline business from these individuals.
OTHER CONDITIONS
These conditions will supersede any terms
and/or conditions you include with any purchase order, regardless of
whether CultTVman signs them or not. We reserve the right to make
changes to this site and these Conditions at any time.
COPYRIGHT AND TRADEMARK NOTICE
Copyright © 2011 Stephen J. Iverson DBA CultTVman, ALL RIGHTS RESERVED. Unless otherwise specified, all
materials appearing on this site, including the text, site design,
logos, graphics, icons, and images, as well as the selection, assembly
and arrangement thereof, are the sole property of this Store., You
may use the content of this site only for the purpose of shopping on
this site or placing an order on this site and for no other purpose. No
materials from this site may be copied, reproduced, modified,
republished, uploaded, posted, transmitted, or distributed in any form
or by any means without our prior written permission. Images may not
be used for Ebay sales. All rights not expressly granted herein are
reserved. Any unauthorized use of the materials appearing on this site
may violate copyright, trademark and other applicable laws and could
result in criminal or civil penalties. Product images and other 3rd
party materials used to promote product sales remain the property of the
copyright owner.
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